Feedback from parents, carers and grandparents on the assistance SENDIASS provided:
Hounslow SENDIASS assisted me with a wide range of difficult issues in relation to my daughter who has special needs. I had many interactions, both over the phone and in person. I couldn’t thank Hounslow SENDIASS enough, not only for the extremely helpful guidance but for the moral support I badly needed. They are exceptionally thoughtful and understanding, going far above and beyond to resolve problems, and shed light in the often-complex SEN world.
- Parent
I approached SENDIASS at Easter time for advice of the upcoming Annual Review Meeting in the summer term. I was feeling very anxious about it as I always find Annual Reviews very unpredictable. SENDIASS provided me with a template on what should ideally happen in a Annual Review meeting. This enabled me to prepare my note alongside my questions and concerns I had. SENDIASS also accompanied me at the ARM which made me feel more confident and reassured. The ARM went very well due to the fact I had the resources and support provided by SENDIASS. I very much appreciate their valuable advice and support. Thank you SENDIASS.
- Parent
The help and support I have received from SENDIASS has been valuable. I really hadn't realised how much I should have prepared myself. Anyway, as I said I am now getting the right information and acting on it.
- Parent
I have a daughter in a wheelchair with complications I had a very stressful summer regarding my daughter’s transport to college. The travel assistance from the London Borough of Hounslow was refused and I was feeling very anxious. SENDIASS helped me to understand the Review Request process about the decision made and how to submit my information along with supporting evidence and ask the Travel team to reconsider their decision. My daughter was deemed eligible for transport.
SENDIASS understood my difficulties and helped me through the process. I am very grateful for this support received.
- Parent
Finding SENDIASS came as a relief to what is a stressful process of understanding; they provide knowledge, experience and importantly empathy.
- Grandparent
I have struggled to feel listened to for many years and upon receiving my daughter’s autism diagnosis it still felt like inadequate support was provided at school. I called SENDIASS in Year 10 and their support has completely changed my relationship with my daughter’s school. I now feel like they listen to me and take my concerns seriously. Having SENDIASS with me in meetings gave me the confidence to speak up for my child who was failing in most subjects. A plan of support has been put in place by the school and now followed through into Year 11. Having a child with SEN has opened up a world that is complex and difficult to navigate. I shouldn't have to but I often have to fight for what feels like the basic things that should be provided for in her education. SENDIASS explained the legal rights that my child has and SENDIASS’s kind, knowledgeable, firm but fair approach has been invaluable. Thank you!!!
- Parent